Welcome
At the core of our service is a commitment to security and privacy. We believe in transparency regarding how we handle your data. This Privacy Policy explains how we process and manage data in connection with your use of our products, services, apps, and websites that reference this policy (collectively referred to as our “services”). In this document, the term “personal data” refers to any information related to an identifiable individual and protected as such under applicable data protection laws.
Who Are We?
This policy outlines the data handling practices of the Free VPN development team. Throughout this policy, the terms “we,” “us,” and “our” refer to the company responsible for providing you with the services described here. For mobile apps, you can identify the specific company by checking the download page of the app or reviewing its terms of service.
1. What Information Do We Collect?
We collect different types of information depending on how you interact with our services. Not all information is collected in every instance. 1.1 Information You Provide to Us: Communications – If you contact us (e.g., via email for support), you may choose to provide personal information like your email address. 1.2 Information Collected Automatically When You Use Our Services: Usage Information – We collect details about your interaction with our services, such as bandwidth usage, session duration, and connection times. Device Information – We may gather information about the device you use, including device identifiers, browser types, device configurations, operating system versions, and network information (e.g., ISP, carrier, and signal strength). Diagnostic Information – We collect data on requests made to our servers, including timestamps, device information, and app details. However, we do not log any data that connects your identity to your VPN browsing activity. We do not track or store records of your browsing or accessed content through our VPN service. Location Information – We may collect approximate location data, either from your device’s GPS or based on your IP address, to connect you to the nearest and fastest VPN server.
2. How Do We Use Your Information?
We use the collected information for the following purposes: To Provide and Support Our Services – We use your data to fulfill our contractual obligations, such as optimizing bandwidth use, connecting you to the fastest server, and resolving any issues you report. To Communicate with Users – We may contact you to respond to your inquiries or provide updates on our services. This is done based on your consent, our contractual obligations, or our legitimate interest in communicating with you. To Improve Our Services – We analyze usage trends and device diagnostics to enhance the quality and performance of our services. For example, we may invest in infrastructure improvements in regions with increasing user demand. To Prevent Harm or Liability – We use data for security purposes, such as investigating threats, monitoring for fraud, and preventing misuse of our services.
3. Who Do We Share Your Information With?
We do not share your information with third parties. Your privacy is our top priority. Any information you provide, such as an email address for support, is treated with strict confidentiality.
4. Tracking Technologies & Cookies
We do not use cookies on our website to track users, personalize content, analyze performance, or serve targeted ads. We do not collect, store, or share personal browsing data with any third parties. Our commitment is to provide a secure and anonymous browsing experience.
5. Security
We prioritize your security by implementing robust administrative, organizational, technical, and physical safeguards to protect your data. However, we do not store any personal information or share it with third parties. Your privacy remains our highest priority.
6. Data Retention
We do not retain user data. The only information we collect is a valid email address when you submit a support request. We do not store personal data beyond what is necessary to respond to your support inquiry, ensuring your privacy is fully protected.
7. Age Restrictions
Our services have no age restrictions, as we do not collect any personal data or expose users to age-restricted content. Since we do not request personal information, we do not know the ages of our users.
8. Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices. We welcome feedback from our users about our privacy practices. If you have any questions or concerns about this policy, please contact us at support@free-vpn.club